Refund policy

Refund Policy

At Jazzy Jewelry Jones, we take pride in providing high-quality jewelry and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns & Exchanges

  • We accept returns and exchanges within 14 days of the delivery date.

  • Items must be unused, unworn, and in their original packaging with all tags attached.

  • Personalized or custom-made jewelry is non-refundable and non-exchangeable unless defective or damaged upon arrival.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days to the original payment method.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us at info@jazzyjewelryjones.com within 48 hours of delivery.

  • Provide clear photos of the item and packaging for assessment.

  • We will offer a replacement or a full refund based on your preference.

Non-Returnable Items

  • Earrings (for hygiene reasons)

  • Gift cards

  • Sale or clearance items

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service as we are not responsible for lost returns.

How to Initiate a Return

  1. Contact us at info@jazzyjewelryjones.com with your order number and reason for return.

  2. Wait for confirmation and return instructions from our support team.

  3. Ship your item to the provided return address.

  4. Receive your refund or exchange after inspection.

For any questions regarding our refund policy, feel free to reach out to us at info@jazzyjewelryjones.com